Privacy Policy

Last Updated: October 31, 2025

1. Introduction

Home Solutions Depot Plus ("we," "us," or "our") is committed to upholding the highest standards of privacy and data protection in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), and all applicable laws and regulations issued by the National Privacy Commission ("NPC").

This Privacy Policy describes how we collect, use, store, process, and protect your personal information when you interact with our website or services.

2. Information We Collect

We collect only the personal data necessary to provide our services, comply with legal obligations, and improve user experience. This may include:

a. Information You Provide to Us

  • Name
  • Email address
  • Phone number
  • Delivery or billing address
  • Feedback, messages, or inquiries

b. Information Collected Automatically

  • Browser type and device used
  • IP address and approximate location
  • Pages visited and interaction behavior
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide, personalize, and improve our services
  • Process and fulfill orders and deliveries
  • Communicate with you for updates, support, or marketing purposes (subject to your consent)
  • Enhance website functionality and customer experience
  • Prevent, detect, and investigate fraudulent or unauthorized activities
  • Comply with our legal obligations

We do not sell or trade your personal data to third parties.

4. Cookies

Cookies are small data files that help improve website functionality and remember your preferences. We use both first-party and third-party cookies for analytics, performance monitoring, and service optimization.

You can disable cookies in your browser settings, though some website functions may not work properly as a result.

5. Data Protection and Security

We implement secure servers, encrypted HTTPS/SSL connections, limited employee access, and regular vulnerability assessments to safeguard your personal data.

In the event of a data breach, we will promptly assess the situation, notify the affected individuals and the National Privacy Commission as required by law, and take corrective actions to mitigate risks.

6. Data Sharing

We may share your personal data only with:

  • Delivery partners to fulfill orders
  • Payment processors for secure transactions
  • Website service providers for technical maintenance
  • Government or legal authorities when required by applicable laws

All third parties are contractually obligated to handle your data confidentially and process it solely for authorized purposes.

7. Relationship with Shopify

Our website is hosted on Shopify, which processes certain personal data to provide and improve its services. Shopify acts as a data processor on behalf of Home Solution Depot Plus.

For details on how Shopify handles personal information, please refer to their Privacy Policy at https://www.shopify.com/legal/privacy.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by law. Once retention periods lapse or data is no longer required, it will be securely deleted or anonymized in accordance with NPC guidelines.

9. Your Rights Under the Law

Under the Data Privacy Act, you have the right to:

  • Access and obtain a copy of your personal data
  • Correct or update inaccurate information
  • Withdraw consent for non-essential processing
  • Request deletion of your data, subject to legal limitations
  • File a complaint with the National Privacy Commission

Requests may be submitted via email to our Data Protection Officer at customerservice@homesolutions.com.ph.

10. Microsoft Clarity and Analytics Tools

We use Microsoft Clarity and Microsoft Advertising to analyze user interactions, such as heatmaps and session replays, to improve site performance and usability.

Data is collected through cookies and other tracking technologies for analytics, security enhancement, and audience measurement. By using our website, you consent to the processing of your data by Microsoft in accordance with the Microsoft Privacy Statement at https://privacy.microsoft.com/en-us/privacystatement.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes affecting your rights will be communicated via email or a prominent notice on our website before implementation.

12. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or our data handling practices, you may contact:

  • Email: customerservice@homesolutions.com.ph
  • Phone: 0998 - 574 - 1727